Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBPMG418A Mapping and Delivery Guide
Apply project stakeholder engagement techniques

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBPMG418A - Apply project stakeholder engagement techniques
Description This unit describes the performance outcomes, skills and knowledge required to assist in managing stakeholder relationships during a project. It involves ensuring the timely and appropriate involvement of key individuals, organisations and groups throughout the project.This unit is adapted from the unit 'PM01 Manage Stakeholder Relationships' found in GAPPS (2007) A Framework for Performance Based Competency Standards for Global Level 1 and 2 Project Managers Sydney: Global Alliance for Project Performance Standards.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to a project practitioner working in a project support role.The individual may be operating in a large or small organisation and applying skills in the context of enterprise projects.The project practitioner may be part of a project team under the direction of a project manager, or may work as part of a smaller scale self-directed team.This unit has generic application to a range of industries and organisations and a range of projects, from simple to complex.In the context of this unit a project is defined as involving:a practical and comprehensive project plana documented communications strategya detailed project budgetstrategic engagement with stakeholdersa risk, issues and change-management methodologya quality plan with assurance and control processesa supportive team-based environment.The functions performed in project work, where formal project management methodology is not the main focus, are covered by BSBPMG522A Undertake project work.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assist in identifying and addressing stakeholder interests
  • Assist in identifying stakeholders relevant to project objectives
  • Segment stakeholder interests and assist in determining forms of engagement
  • Consider interests of stakeholders when advising on project operations
  • Support actions to address differing stakeholder interests where required
       
Element: Actively participate in stakeholder engagement
  • Apply interpersonal skills to ensure stakeholder engagement is effective
  • Conduct stakeholder engagement in line with agreed defined project roles
  • Establish and clarify stakeholder behavioural expectations where required
  • Openly engage with stakeholder performance reviews
  • Recognise and address development needs and opportunities to support stakeholder engagement
       
Element: Assist stakeholder communications
  • Assist in determining and documenting stakeholder communication needs
  • Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement
  • Support the communication of information as planned within authority levels, identifying and addressing variances
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifying and segmenting stakeholders relevant to the project

engaging stakeholders using interpersonal skills appropriate to the project context

selecting communications methods relevant to the project needs and stakeholder expectations.

Context of and specific resources for assessment

Assessment must ensure access to:

examples of project documentation detailing stakeholder engagement

records of project team involvement in stakeholder engagement activities.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

written reports and examples of stakeholder engagement

observation of performance in role plays that demonstrate techniques in stakeholder engagement

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

analysis of responses addressing different project scenarios that present issues and problems in project stakeholder engagement

oral or written questioning to assess knowledge of strategies for engagement stakeholders

review of stakeholder engagement issues and responses within authorities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to identify and segment stakeholder engagement

interpersonal skills to facilitate stakeholder engagement

teamwork and communication skills to acquire and disseminate relevant project information

technology skills to use software and communication technologies relevant to the industry and project context

writing and media skills to generate project communications content with stakeholders.

Required knowledge

common problems leading to variances in stakeholder engagement

interests and expectations of stakeholders

levels and means of stakeholder engagement in projects

types of project stakeholders.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders are those whose interests are impacted by the project, and may include:

associated organisations

clients

community

internal and external parties

sponsors

suppliers

team members

users.

Interests:

may include:

articulated needs

expectations

expressed or implied

preferences

requirements

may relate to:

how the activities of the project are conducted

the product of the project.

Forms of engagement may include:

collaborating

consulting

empowering

informing

involving.

Interpersonal skills may include:

conflict management

dealing with emotions and stress

decision making

demonstrating sensitivity to diversity issues

emotional intelligence

leadership

modelling desired behaviour

negotiating

trust building

verbal and non-verbal communication.

Roles may include:

accountabilities

authorities

delegations

reporting arrangements

responsibilities.

Behavioural expectations may include:

client expectations

dealing with differences in:

culture

ethnic background

other personal characteristics of project individuals

religion

skills

organisation performance indicators

responding to conflict.

Communication needs may include:

communication method used

confidentiality requirements

content required

cultural differences

geographical dispersion

privacy and other relevant legislation

protocols

required approvals.

Communication method may include:

direct and indirect

face-to-face

discussions

interviews

large and small meetings

forums and workshops

use of communications media, including:

audiovisual media

internet

mobile communications

newspaper and magazines

radio

social and business media

telephone

television.

Variances may include:

incorrect or misleading content

missing reports

stakeholder complaints

untimely distribution.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assist in identifying stakeholders relevant to project objectives 
Segment stakeholder interests and assist in determining forms of engagement 
Consider interests of stakeholders when advising on project operations 
Support actions to address differing stakeholder interests where required 
Apply interpersonal skills to ensure stakeholder engagement is effective 
Conduct stakeholder engagement in line with agreed defined project roles 
Establish and clarify stakeholder behavioural expectations where required 
Openly engage with stakeholder performance reviews 
Recognise and address development needs and opportunities to support stakeholder engagement 
Assist in determining and documenting stakeholder communication needs 
Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement 
Support the communication of information as planned within authority levels, identifying and addressing variances 

Forms

Assessment Cover Sheet

BSBPMG418A - Apply project stakeholder engagement techniques
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

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Assessment Record Sheet

BSBPMG418A - Apply project stakeholder engagement techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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